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The Londoner's Guide to London
10 January 2009
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  • Lucky Voice Private Karaoke

Lucky Voice Private Karaoke

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Venue Image
52 Poland Street,
Soho,
London,
W1F 7NH

0871 971 7397 Calls to 0871 numbers will be charged at a fixed rate of 10p per minute (from a landline or a mobile) no matter where you are within the UK. This number is unique to viewlondon.co.uk.

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Lucky Voice Private Karaoke
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Reviewer Lausie
18/12/2008
My colleagues and I went to Lucky Voice Soho for our unofficial Christmas Party and we had a fantastic time!

The staff made sure we were well looked after with a fast drinks and snack service as well as taking us through the incredibly uncomplicated karaoke playlist thingymajig.

We had two mics, a bongo, tambourine and a box of wigs which all added to the fun - we are planning our next trip already!

Highly recommended!!
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15/12/2008
We had an amazing time at Lucky voice, The whole process from booking the night to the end of the night was so good! We arrived late but was soon taken into our room to meet our friends, given a demostration to how the song box worked.... there was so many songs to chose from and we were even given the oppurtunity to extend our booking so we had a total of 3 hours booked!! Definately not enough time...

Even my friend said she would not sing much was up singing for the duration!

Our drinks were served very quickly and with a smile, prices are reasonable esp for a london night out and the daquris were the best ever! All the staff were fantastic, we are definately going to be returning to the soho branch in the next few months!!

I had one of the best birthdays ever and it was all down to lucky voice giving us an amazing night!

Thanks!
Lorna
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Reviewer Anonymous
10/12/2008
We booked in at 6.30pm, with a woman who had no smile and made us feel like we were generally an annoyance to her. She preceded to take drink orders throughout the evening with a scowl on her face. And when we were reminded towards the end of our slot that our time was nearly up, she then came back to our room and switch off our last song at 8.28pm (2 minutes before we were officially meant to finish!) and part way through the song.

When we went to reception to pay our bill, we put in a complaint about the service. We were told by the receptionist that she believed the manager had done a perfectly good job, we also spoke to the manager who did not seem particularly bothered at all that we were unhappy with the service, and said “well, I’ve said sorry!”. We continued the conversation with the receptionist and explained that we were with clients that day and that with the amount of money spent on room hire, we felt that it was in our rights to make note of the poor service. She then said, “well, we get these complaints all the time, there’s nothing we can do about it!”. We said that next time we would take our business to Bloomsbury Lanes and she replied “well, fine then, you do that!”.

All in all, a disgraceful attempt at good service. Something that we expected to be of high calibre when coming to such a well known, expensive karaoke venue.
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Reviewer emmagordon
16/12/2008
Official response from Lucky Voice: Thanks very much for taking the time to email us your feedback. I’m grateful for the opportunity to look into the issues you raise.

We have worked incredibly hard to create what we think is the best private room karaoke experience in the UK. I’m very sorry if we have failed to meet our own exacting standards in this instance.

Please be assured, we’re fastidious in ensuring that everyone gets their full time allocation (down to the last minute). It can be tricky to stop the singing when everyone is enjoying it so much. I’m extremely sorry if you feel you were spoken to harshly, it certainly would never be our intention.

I'd very much like the opportunity to show you that the service you felt you received was an anomaly. As a gesture of goodwill perhaps you will let us treat you to a couple of free hours in a 8-person pod at our new Islington venue, we'll even throw in a bottle of bubbly to get the songs flowing? If you are agreeable you just need to suggest some dates that suit you and I’ll confirm availability.
- Report
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Reviewer BadBoyBint
01/01/2009
We had a really fun evening here December 2008 and I loved it but I have to agree the service was surly at best and quite rude at times. They treat you like idiots, just because - at that point in time - you do happen to be behaving as if you were an idiot (but isn't that the point?)

I would go back again - and by the way the bar staff were very good - but I'd just be prepared for cheap labour grummy staff doing a job they clearly hate. - Report
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Reviewer Anonymous
17/11/2008
Lucky Voice Soho would definately be in my top 5 nights out in London.... Absolutley fantastic drinks, great staff, a massive selection of songs i couldn't think of anything more fun to do with mates on a rainy London day.
I think Lucky Voice would be an eccelent place for an office party... and since my first trip to Soho they have opened a new venue in Islington, and although i haven't been there to sing yet i have been into the bar. Which i would recommend as highly as the karaoke. Fantastically querky cocktails, beautiful modern decor, and some of the craziest (in a good way) staff in the business!

Take your friends, take your better half... dammit take your mum!
lets start a lucky revolution!
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Reviewer MarkyO
05/11/2008
Great venue, great cocktails, great song choice, great laugh. Eight of us had a storming night which kick started our singing carears. Having never sang in front of people before, I can't wait to grab the mic again.
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Reviewer Hamble
22/09/2008
Wow what a cool place!!! Me and a load of my work colleagues went there and I was a bit unsure as I hadn't been before. Really funky room with all sorts of fun things in there like wigs (went down well for our poor attempt at singing Queen's Bohemian Rhapsody). Drinks reasonably priced and staff great. Defiantly go there if you’re looking to get away from restaurants and small talk.
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Reviewer Anonymous
09/08/2008
A complete rip-off- the service was awful. It felt like being in a sausage factory- the pushy staff treated us like cattle. I wouldn't have minded so much were the prices not so extortionate. Throughout the singing a woman kept coming back barking "25 minutes!!"... "5 minutes!!" I felt like a kid being told how long I could stay up late for!! They switch all the music off on the dot of our finishing time and promptly shooed us out onto the street to wait for our cab. Considering we'd paid a few hundred pounds I would've expected more- you're better off spending that sort of money in a swanky hotel where at least they know how to look after their guests.
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Reviewer Anonymous
06/08/2008
The venue and songlist are excellent. However, they are very stingy with timings (to the extent that they will kick you out mid-song!) and customer service leaves a lot to be desired. I tried to redeem an offer sent to a friend of mine, and they treated me like I was trying to swindle them! Will not go back!
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